Your enquiry will be forwarded to the particular department(s) based on your submission, and we will be in touch with you as soon as possible.
Who do I contact for roads, street lights, or water?
The following areas are not managed by the Shire - instead, you can contact the relevant agency for assistance.
- Some roads are the responsibility of Main Roads WA (MRWA) - to check, please visit www.mainroads.wa.gov.au. Alternatively, you can contact MRWA on 128 128 or through their online contact forms. The Shire can assist you with a local road.
- The Department of Biodiversity, Conservation and Attractions (DBCA) are typically responsible for Forestry Roads and the State Forrest. DBCA can be contacted on (08) 9219 9000, emailing enquiries@dbca.wa.gov.au, or by visiting www.dbca.wa.gov.au.
- Western Power is responsible for street lights, power poles, and electricity. You can contact Western Power on 13 13 51 or by visiting www.westernpower.com.au.
- Water Corporate is responsible for water and sewer mains. You can contact Water Corp on 13 13 75 or by visiting www.watercorporation.com.au.
After-Hours Support & Assistance
If you are in a life-threatening emergency, call 000.
An after-hours service is available via our main office phone number on (08) 9780 4200 for urgent enquiries that may require a Ranger or the Community Emergency Service Manager (CESM) to be contacted for assistance.
If you require general assistance from a particular department (such as Rates or Development Services), or are looking to make a booking at one of the Transit Parks, you will need to contact the relevant office during business hours. The after-hours service is not able to accept or process Transit Park bookings, however you can make a booking online (see the link below).
Transit Parks
How else can I stay informed and be in the loop?
Stay up to date by following us online! We share regular information on our social media platforms (Facebook and Instagram), as well as regularly share a newsletter called the Shire E-Connect, where we compile key news and notices that you might be interested in or need to know about. All of this information is sent in one email, directly to your inbox!
The Customer Service Charter
The Customer Service Charter outlines our commitment to provide quality service to our customers and provides you with standards by which our performance can be measured. It also provides our employees with clear standards to strive for in order to achieve the Shire’s objectives and outcomes identified in the Strategic Community Plan. You can submit your feedback through the Customer Service Charter page linked below.
View the Customer Service Charter
Privacy
The Shire of Donnybrook Balingup views privacy compliance as an integral part of its commitment to accountability and integrity in all its activities and programmes. The Shire is committed to compliance with the laws that deal with personal and health information about individuals that is stored or received by it. Consequently, we will:
- Only use personal information provided by an individual for the purposes for which it was collected and for any other authorised use;
- Only disclose personal information to any third party (including other authorities) where authorised; and
- Take all necessary measures to prevent unauthorised access or disclosure.
View maps of the district
View these images as a PDF